Privacy Policy

NAD AUSTRALIA PTY LTD | ABN 83 626 494 282 | PO BOX 627, Moorebank NSW 2170 | Email: info@nadaustralia.com | Governing Law: New South Wales, Australia

1. INTRODUCTION

NAD Australia Pty Ltd (ABN 83 626 494 282) is committed to protecting personal information and ensuring compliance with: Privacy Act 1988 (Cth); Australian Privacy Principles (APPs); General Data Protection Regulation (GDPR), where applicable. This Privacy Policy applies to all users of the NAD Australia website, mobile applications, and all associated systems, infrastructure, and services.

2. CORE PLATFORM ROLE

NAD Australia operates strictly as: a technology platform provider; a data processor and workflow system; a logistics and coordination service. NAD Australia is NOT: a healthcare provider, a medical practitioner, a pharmacy, a compounding manufacturer, or a provider of clinical or therapeutic services.

3. DATA CONTROLLER VS PROCESSOR STRUCTURE

Clinical care and prescribing: Practitioner (NAD Australia has no control). Product manufacturing and dispensing: Pharmacy (NAD Australia has no control). Platform operation: NAD Australia (Controller/Processor). NAD Australia does not control clinical or medical data decisions.

4. TYPES OF INFORMATION WE COLLECT

4.1 Personal Information: Full name; contact details (email, phone, address); date of birth; account credentials.

4.2 Sensitive & Health Information: Where required for platform functionality: medical information entered by users or practitioners, prescription data, treatment-related information. Provided voluntarily, controlled by Practitioners, and not interpreted by NAD Australia.

4.3 Practitioner Information: AHPRA registration number; qualifications; clinic details; verification status.

4.4 Technical Data: IP address; device data; browser type; session logs; usage behaviour.

4.5 Advertising & Interaction Data: Interaction with marketing content, engagement with educational materials, responses to communications.

5. PURPOSE OF DATA COLLECTION

We collect data strictly for: account creation and authentication; platform functionality; prescription workflow coordination; product ordering and fulfilment routing; practitioner verification (AHPRA validation); security and fraud prevention; compliance and audit requirements; platform analytics and improvement.

6. ADVERTISING & EDUCATIONAL CONTENT DISCLAIMER

NAD Australia may provide general informational content and educational materials for informational purposes only, without medical intent or clinical recommendation. NAD Australia does NOT provide medical advice, endorse treatment methods, or validate practitioner claims. Reliance on any content is at the user's own risk.

7. ADVERTISING & MARKETING LIABILITY LIMITATION

NAD Australia acts as a platform and content host only. NAD Australia is NOT responsible for practitioner advertising, clinic marketing, third-party promotional content, or affiliate/influencer activity. All advertising responsibility rests solely with Clinics, Practitioners, and Third parties.

8. PRODUCT REPRESENTATION & REGULATORY POSITIONING

Non-prescription products are classified as general wellness or nutraceutical products. NAD Australia does NOT make therapeutic claims or represent products as treatments. Products are not intended to diagnose, treat, cure, or prevent disease.

9. DISCLOSURE OF INFORMATION

We may disclose information to: Clinics & Practitioners (for clinical service delivery); Compounding Pharmacies (for prescription fulfilment); Service Providers including cloud infrastructure providers, payment processors, and verification systems; Regulatory Authorities where required by law.

10. DATA STORAGE & SECURITY

We implement: encryption (in transit and at rest); secure servers; access control systems; audit logs; authentication protocols.

11. DATA RETENTION

We retain data: only as long as necessary; as required by law; for compliance and dispute resolution.

12. INTERNATIONAL DATA TRANSFERS

Data may be transferred internationally with GDPR-compliant safeguards and secure data handling practices.

13. USER RIGHTS

Users may request: access to personal data; correction of inaccuracies; deletion (subject to legal obligations); restriction of processing; withdrawal of consent. Contact: info@nadaustralia.com

14. COOKIE POLICY

We use cookies for essential functionality, analytics, and performance. Users can accept or reject non-essential cookies and customise preferences.

15. THIRD-PARTY LINKS & CONTENT

The Platform may contain links to third-party services. NAD Australia is NOT responsible for their privacy practices, content, or data handling.

16. LIMITATION OF RESPONSIBILITY

NAD Australia is not responsible for: clinical decisions; prescribing outcomes; product manufacturing or dispensing; advertising claims; user reliance on content; any injury, loss, or death.

17. DATA BREACH RESPONSE

In the event of a data breach: containment measures will be implemented; affected users notified where required; regulators notified where legally required.

18. AMENDMENTS

We may update this Policy at any time. Continued use of the Platform constitutes acceptance of changes.

19. CONTACT

NAD Australia Pty Ltd — Email: info@nadaustralia.com

20. LEGAL ENFORCEABILITY

This Privacy Policy: forms part of the NAD Australia Terms of Service; is binding upon use of the Platform; applies regardless of account registration.

SMS Terms & Conditions

By providing your mobile number and opting in to SMS communications from NAD Australia, you agree to the following terms:

21. SMS PROGRAM CONSENT

By opting in, you consent to receive recurring automated SMS messages from NAD Australia Pty Ltd at the mobile number provided, including order updates, prescription status notifications, shipping alerts, account verification, and promotional/educational content. Message frequency varies. Consent is not a condition of any purchase.

22. MESSAGE TYPES & FREQUENCY

You may receive transactional messages (e.g. order confirmations, fulfilment updates, security codes) and marketing messages (e.g. promotions, wellness tips, new product alerts). Message frequency may vary based on account activity and your selected notification preferences.

23. OPT-OUT / CANCEL

You may opt out of SMS messages at any time by replying "STOP" to any message received. After opting out, you may receive a final confirmation message. For help, reply "HELP" or contact us at info@nadaustralia.com.

24. CARRIER & MESSAGE COSTS

Standard message and data rates may apply based on your mobile carrier plan. NAD Australia is not responsible for any carrier charges incurred as a result of receiving SMS messages.

25. DATA USE & SHARING

Your mobile number will be used solely to deliver SMS communications and may be shared with our SMS service providers strictly for delivery purposes. Mobile numbers are stored securely and handled in accordance with this Privacy Policy and the Australian Privacy Principles.

26. LIABILITY

NAD Australia is not liable for delayed, undelivered, or misdirected messages, or for any carrier-related delivery failures. SMS communications are provided on an "as is" basis without warranty.